Terms of Use
The rules that apply while you use LumaReef: the scope of the service, your account, in-app purchases, prohibited uses and the responsibilities of the parties.
Last updated
Service provider and data controller
- Legal trade name
- to be filled in
- Address
- to be filled in
- to be filled in
- Phone
- to be filled in
- Trade registry number
- to be filled in
- MERSIS number
- to be filled in
- Tax office
- to be filled in
- Tax number
- to be filled in
- KEP address
- to be filled in
Fields marked “to be filled in” are not published yet. These fields are mandatory content of the distance sales contract (Article 5 of the Turkish Distance Contracts Regulation) and part of the disclosure obligation (Article 10 of the KVKK); instead of publishing a guessed detail, they are openly shown as missing.
Parties and scope
These terms are the contract between the service provider identified in the company details and the person using LumaReef (the “User”). When you download the LumaReef mobile app, create an account or use any part of the Service, you are deemed to have accepted these terms.
If you do not accept the terms, you should not use the Service.
Description of the service
LumaReef is a virtual aquarium ecosystem that you manage from your phone. You choose a tank and add species; the ecosystem lives in the app and is displayed on the screens you pair.
LumaReef is an entertainment and design product. The behaviour of the species, their care difficulty and their compatibility information are inspired by real aquarium keeping; they are not a guide, veterinary advice or aquarium consultancy for the care of a real animal. Do not rely on this information when setting up a real aquarium.
Account and device pairing
You are responsible for the security of your account and your device. If you think someone else has accessed your account, tell us immediately.
To pair a screen, you scan the six-digit code shown on the screen with your phone or type it in by hand. The code is valid for five minutes and can be used once.
A paired screen only displays; it cannot change the aquarium, make a purchase or reach your account. If you have paired a shared screen, you can end the connection from the app at any time.
Licence to use
Provided that you comply with these terms, we grant you a non-transferable, non-exclusive and revocable licence to use LumaReef for personal, non-commercial purposes.
This licence gives no right to access the source code of the app, to decompile it, to reproduce the Service or to produce a derivative product.
In-app purchases and coins
Some parts of LumaReef are paid. Purchases come in two forms: a subscription that renews at set intervals and a one-off purchase of coins.
A coin is a virtual unit valid inside LumaReef. It is not money, it is not a currency, it cannot be converted into cash and it has no value outside the Service. Coins are tied to your account and cannot be transferred to another account.
All purchases are made through the App Store or Google Play; the payment relationship is between you and the relevant store. Prices are stated in the currency shown in the store and include taxes.
Cancellation and refund conditions are in the Cancellation and Refund Policy; the mandatory information on the distance contract is in the Distance Sales Contract.
Prohibited uses
You may not do the following while using the Service.
- Attempt to disrupt the operation of the Service, place excessive load on the servers or circumvent security measures.
- Reverse engineer or modify the app, or distribute a modified version of it.
- Alter your coin balance, your subscription status or your in-game progress with cheat software.
- Sell, rent or transfer your account to someone else.
- Use the Service in a way that infringes the rights of third parties or breaches applicable legislation.
Intellectual property
The LumaReef name, its logo, its interface design, its three-dimensional models, its textures, its audio and text content and the whole of the software belong to the service provider or to its licensors and are protected by intellectual property legislation.
These terms give you no right over trademarks, copyrights or design rights.
Continuity of the service and changes
We continue to develop the Service: features may be added, changed or removed. If we materially change or remove a paid feature, we announce it in advance.
The Service may be temporarily unavailable because of maintenance, faults, outages caused by infrastructure providers or force majeure. We do not undertake that it will run without interruption or error.
Limitation of liability
The Service is provided “as is”. To the extent permitted by applicable legislation, we are not liable for indirect damage, loss of profit or loss of data.
This limitation does not cover damage arising from our intent or gross negligence, nor our liability arising from the mandatory provisions of consumer legislation. The rights you hold as a consumer are not affected by this clause.
Termination of the contract
You may end this contract at any time by deleting your account. Cancelling your subscription is done separately through the store; the detail is in the Cancellation and Refund Policy.
If you materially breach these terms, we may suspend or close your account. In such a case we tell you the nature of the breach and, if there is one, the way to remedy it.
Governing law and disputes
Turkish law applies to this contract.
For applications you make as a consumer, the Consumer Arbitration Committee or the Consumer Courts at your place of residence have jurisdiction, according to the monetary limits. In disputes that do not involve a consumer, the courts and enforcement offices at the place where the service provider’s registered office is located have jurisdiction.
Changes and contact
When we update these terms we change the date at the top of the page; we also announce material changes inside the app.
You may write to the email address in the company details with your questions.